Lifeline
Lifeline is a Government Assistance Program
Lifeline Assistance reduces an eligible customer's monthly rates for local residential service. An eligible customer receives credit for the Federal Subscriber Line Charge as well as a credit towards residential access line rate.
Lifeline Assistance is available to all residential customers who meet the eligibility requirements set forth on the Lifeline Support Website (en español).
As a participant in the Federal Lifeline Assistance Program, customers are eligible to receive Toll Restriction Service at no charge. This service will only be provided at the customer's request.
Local service deposit requirements will be waived for customers who voluntarily receive Toll Restriction Service.
Participants in the Federal Lifeline Assistance Program shall not be disconnected from Local Service for non-payment of toll charges. In addition, DirectLink will not deny re-establishment of Local Service to customers who are eligible for this assistance and have previously been disconnected for non-payment of toll charges. This assistance will not be connected if an outstanding balance is owed by the customer for local service.
Partial payments that are received from Lifeline customers will first be applied to local service charges and then to any outstanding toll charges.
Credit amount will not exceed the total Subscriber Line Charge and the Residential Local Exchange rate.