ProtectIQ Support

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ProtectIQ Network Security from your service works quietly in the background on your OMNI router to provide an extra layer of protection against malicious traffic.

Data coming into your network will be scanned for viruses and other malicious content and you will receive a notification if content was blocked for some reason. This will show as a notification within the ProtectIQ main menu item in your app.

No action is needed when you receive an alert. These threats are automatically blocked from entering your network.

To view your security status, select “My Network” from the dashboard. Select “Networks” and your home network. On the Security tab, you will see the last update.

Select “Security” to view the latest results. You can also select Options including:

Trusted List shows items you have selected as trusted in your notifications screen.
Skipped Devices allows you to select devices that will be skipped during security scans.
Intrusion Settings allow you to enable an added layer of protection. Enable both options for the ultimate protection.
Additional Details provides additional information including packets analyzed and the total number of threats detected and blocked.

Note: Do not remove device level protection for antivirus and malware.