Voice Mail Setup

No matter where you are—on the phone or on the go—we’ll make sure you won’t miss those important calls!
Free yourself from your answering machine with the flexible features of Voice Mail.

Takes messages while you are on the phone. Callers will never hear a busy signal when they call you!
Easy access to your messages. Dial one number from your desk to retrieve messages. Gain remote access to your messages from any touch-tone phone.
Avoids equipment worries. No machine to maintain or to clutter a countertop. No loss of messages in the event of a power surge.
Protects your privacy. Only people with your voice mail pass code can listen to your messages.

View the Voice Mail Flow Chart for a quick reference on the Voice Mail menus and options.

Before you can make full use of your voice mail service you will need to set up your account. To set up your account you must dial into the voice mail system from the home or business telephone line that your voice mail service is activated on. To connect to the voice mail system simply Press [*98].

The first time you call your mailbox, you will be greeted by the message center’s tutorial that will guide you through the service initialization process. You must complete the tutorial in order to begin using your mailbox. You will be asked to:

Select a PIN between 6 to 10 digits.

For maximum account security, your PIN (password) should be 6 to 10 numbers in length. It cannot repeat more than two numbers in a row or sequentially and it should not be similar to your home or office telephone number.
Record your name.
Choose a greeting to play to callers before they leave a message.

After you have initialized your voice mail box you can access your mailbox from your home or office location, or from anywhere in the world!

Option #1: Dial [*98] from your home or office telephone line to be directly connected to your voice mail box. You will be asked to enter your PIN.
Option #2: Dial your home or office telephone number and Press and hold [*] to bypass your greeting and enter the voice mail system. You will be asked to enter your PIN.
Option #3: *Dial the message center at 503.266.7020. Enter your 10-digit home or office telephone number followed by your PIN.

When voice mail messages are available on the system the "To Listen to your messages will be the first option"!

To Get to your messages Press [1]

To repeat Press [1]
To save Press [2]
To delete Press [3]
To reply Press [4]
To send a copy Press [5]
To leave as new Press [#]

When NO voice mail messages are on the system, “To Send a Message will be your first option”!

To Send a Message Press [2]

Enter a phone number – then Press [#]
Follow system prompts for message sent options.

NOTE: Messages can only be sent to other subscribers of Canby Telcom Voice Mail service. You must use the 10 digit number.

To work with your Greetings Press [3]

to setup a personal greeting Press [1]
to select a system generated greeting or to change the recording of your name Press [3]
to work with a greeting that callers will hear when your phone line is busy Press [5]
to exit Press the [*] key

To change your Settings Press [4]

For Broadcast options Press [4]. To exit Press the [*] Key
- To Turn off Marketing Broadcast Press [1]
Message Waiting Indication is active. To deactivate Press [1]
To change your PIN Press [1]
To change your Fast Login Feature Press [2]
- Currently you do not have to enter your home phone number when entering the system. To change this so that you always have to enter your phone number Press [1]. To exit Press the [*key]
To change your Skip Pin feature Press [3]
- Currently you must always enter a pin to login. To change this so you do not need to enter a pin Press [1]. To exit Press the [*] key
To change *Auto Play settings Press [1]
To change your settings for urgent messages Press [2]
- Auto Play for Urgent Message options
To change your voice mail preferences Press [3]
- **Message Header and Message Body Preferences
To exit Press the * key
For Hands Free and Time Saver Options Press [2]
For Security Options Press [3]
For Notifications Options Press [5]
For Additional Settings Press [6]

To Access Reminders Press [5]

To enable or disable Reminders, pres [1]

To add a new Reminder, press [2]

Record your new Reminder and press [#] when done
If you make a mistake, press [*] to cancel and start again
Note: Reminders can be up to 60 seconds in length
The Reminder will be played back to you

If you are happy with the message, press [1]
To re-record, press [2]

Recurring or One-Time Reminder
For a one-time reminder, press [1]
Note: You may have a maximum of ten one-time reminders active
For a recurring reminder, delivered every weekday, press [2]
Note: You may have a maximum of five recurring reminders active
For a recurring reminder, delivered every day, press[3]
Setting the Reminder date
Enter the number of the month (from 1-12) when you wish the Reminder delivered and press [#] when done.
Enter the day of the month (from 1-31) on which you want the Reminder delivered and press [#] when done.
Your selection is then read back.

If the delivery date is correct, press[1]
If you wish to change the delivery date, press [2]

Setting the Reminder time
Enter the hour of the day (from 1-12) when you wish the Reminder delivered and press [#] when done.
Enter the minute of the chosen hour (from 0-59) on which you want the Reminder delivered and press [#] when done.
Choose AM or PM delivery

To select AM, press[1]
To select PM, press [2]

Your selection is then read back

If the delivery date is correct, press[1]
If you wish to change the delivery date, press [2]

To change recurring Reminders, press [3]

All recurring reminders will be played back

To skip to the next Reminder, press [#]
To change current Reminder, press [2]

To delete current Reminder, press [1]
To change the date/time of current Reminder, press [2]

To change date, press [1]
To change time, press [2]

To re-record the message of the current Reminder, press [3]

To re-record the message, press [1]
To return to the previous menu, press [2]

To return to the start of the list of Reminders, press [1]

To change one-time Reminders, press [4]

All recurring reminders will be played back

To skip to the next Reminder, press [#]
To change current Reminder, press [2]
- To delete current Reminder, press [1]
- To change the date/time of current Reminder, press [2]
- To re-record the message of the current Reminder, press [3]
To return to the start of the list of Reminders, press [1]

To leave this mailbox and log on as another subscriber Press[7]

Logon as another subscriber would require another voice mail box on the system.

To get more Help Press[0]

The help option will present you with a system tutorial

To exit Voice Mail press [*]

After you have erased a message, you can still play and restore the message for 24-hours from your mailbox. At any time while listening to your erased messages, you can Press [#] to skip to the next erased message. You can also Press [*] to return to the Main menu.

Press [6] from the main menu to manage your erased messages
- To Repeat Press [1]
- To Restore Press [2]
- To Permanently Delete Press [3]
- To Reply Press [4]
- To Send a Copy Press [5]
- To Get your next message Press [#]

You can Press the following common keys at any point, in any menu.

Press [8] to pause activity for 30 seconds Press any key to continue.
Pressing [*] repeatedly to work you way back through the menus until you reach the main menu.
Press [#] when recording will indicate the end of the input; otherwise it is used to move forward in a list of options.
Press [0] at any time to get help.

You can Press any of the following options while listening to your messages.

Press and hold [6] to increase the volume of the message.
Press [7] to slow the playback of the message.
Press [8] to pause playback of the message for up to 20 seconds.
Press [9] to speed up the playback of the message.
Press [77] to skip back 5 seconds.
Press [99] to skip forward 5 seconds.

Reminders is an intuitive feature that allows you to create your own voice recording of a task or event to remember. Reminders will call your home phone at a time you decide. When the phone is answered, press [1] and your voice recording will play, reminding you of the task or event.

Accessing Reminders

Reminders can be accessed by pressing [5] in the voice mail menu via your home telephone or by selecting Settings/Reminders within the MyVoice portal.

Receiving Reminders

Reminders will make 4 attempts to deliver the reminder message. The Caller ID (if active) will display the telephone number on which Reminders is activated. When answered, the recipient is prompted to press [1] to hear the reminder message. If the reminder call is not answered, or [1] is not pressed, a message is delivered to the account voice mail informing that:

There was a missed reminder
When the reminder was originally scheduled for delivery
How many attempts were made to deliver the message
What the recorded reminder message was

Voice Mail Setup

Voice Mail Setup

Getting Started...

How to Access the Voice Mail System...

Main Menu...

Managing Erased Messages...

Shortcut Codes...

Reminders...